CEO Onva Consulting and Co-Founder Agency Experts
Crispin Manners, CEO and Founder, Onva Consulting
Crispin’s passion lies in helping people to realise their potential and organisations to create inspiring workplaces by being purpose-driven.
He founded Onva to help growth-oriented organisations achieve their goals by providing the leadership required to create a happy and productive workplace. As a result, he works closely with senior and team leaders to hone the purpose for the organisation so it is compelling to customers and employees and to develop their leadership and communication skills so they are more effective and successful. He helps his agency clients develop proactive sales processes and deliver winning proposals. He has over 30 years experience running both public and private businesses and leading Boards of membership organisations. He has embodied all the benefits of this experience in Onva’s engagement methodologies.
Crispin is also Chairman, and one of the founders, of the Employee Engagement Alliance https://the-eea.com/ The Alliance is a membership organisation with a mission to champion professional development in employee engagement. As a result of this role, Crispin is at the heart of the latest thinking and best practice on employee engagement and employee experience.
He has also taken the Net Promoter Score (NPS)* – the world-class metric developed by Bain & Company and Satmetrix– and adapted it to become an invaluable foundation for improvement, innovation and growth. He has embedded NPS as the foundation research technique for Onva’s customer and employee engagement services. And, he is one of the leading exponents of Net Promoter in the UK and probably the first to use ENPS to identify employee advocacy.
He has particular experience in the technology space and has helped organisations from small local software and services companies to global giants such as Cisco, 3Com, RSA Security, BMC Software and CA. He has delivered creative communications solutions for brands as diverse as Cisco and Unilever and is the creator of the award-winning communications planning and management regime – ValueFlow – that won for his firm the accolade of the UK’s Innovative Company of the Year in 2003.
The PR agency he built was the fastest growing PR company in the UK in 1991, the No.2 performer over a decade in 1997 and one of the Top 5 PR firms to work for. In 2001 his company was ranked Ofex Company of the Year.
He is a regular speaker about advocacy as the driver of growth, a Fellow and past Chairman of the Public Relations Consultants Association (PRCA), a Fellow of the Chartered Institute of Public Relations (CIPR), a Fellow of the Institute of Directors and is on the global Board of the Worldcom PR Group.
He has also been a Trustee at the UK’s first Hospice – St Joseph’s in Hackney – where he was also chairman of the financial and operations committee. He has also been on the management committee of his golf club and is a past captain.
Crispin is co-author of Grow, Build, Sell, Live a Practical Guide to Running and Building an Agency and Enjoying It - one of the PRCA Practice Guides. Available at Amazon https://www.amazon.co.uk/Grow-Build-Sell-Live-Practical/dp/1787568865